One front door: the contact form on the public site, answered by the founders. Here is what to put in a message, and what not to.
REMI has one contact route for the whole product, on the public site. The team is small and reads everything, so a message gets a person rather than a queue. There is deliberately no second address: a second front door quietly becomes the unread one.
The contact form is not a clinical channel and the team cannot advise on anything clinical. Symptoms, medication, results, a change in how you feel — those belong with your practitioner or your doctor, who know you and can act. If your question is about your plan itself rather than about the software, they are also the faster answer.
The contact form validates what you type, but its delivery is not connected yet — no email vendor has been chosen, so submitting the form does not send anything. The form says so on the confirmation screen, and the two founders' addresses are printed on the same page. Until delivery is wired up, write to one of them directly.
The addresses, and the form, are both on the contact page.
Open the contact pageA founder replies to the address you wrote from, and to nothing else. If the answer turns out to be something this help centre should have told you, the article that would have saved you the message gets written. That is what the help centre is for — measured on the questions it stops, not the ones it collects.
These two buttons record nothing — there is no feedback pipeline behind them yet, and a control that quietly discards an answer is worse than none. Until there is one, tell us in a sentence and it reaches a person.
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